Refund policy

Last updated: 24 June 2026

Thank you for shopping with MYKISO.

We want you to have a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns for eligible products under the following conditions:

Return requests must be raised within 5 days of delivery. We also require the unboxing video showing the product that you have received & there is some issue with the product.
The product must be unused, undamaged, and in its original packaging.
All accessories, manuals, tags, and packaging materials must be included.
The product should be in the same condition as received.

Products that do not meet these conditions may not be accepted for return.

2. Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective product
A wrong item

please contact us within 48 hours of delivery with:

Order details
Images/videos showing the issue + unboxing video
Packaging condition (if damaged)

After verification, we will arrange a replacement or suitable resolution.

3. Non-Returnable Items

For hygiene, safety, and product protection reasons, some items may not be eligible for return, including:

Products damaged due to misuse
Products without original packaging
Items showing signs of use
Products damaged after delivery
Clearance or special offer products (if applicable)

4. Refund Process

Once your return is approved, customer has to ship the product back to us and when the product is received and inspected, we will process your refund, except the shipping charges.

Approved refunds will be issued through the original payment method.

Refund processing time may take 5–7 business days, depending on your bank or payment provider.